Frequently Asked Questions
Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email.

My Account

How do I create an account?

Creating an account is easy!

  • In the top right hand corner of site, click on Log in or Register

  • On the page that opens, enter your details. Fields marked with an asterisk (*) are required.

  • Tick to accept our message, and confirm your passwords.

  • Click the button Register, you’ve just created your account!

Can I change the email address on my account?

We can help you with that – just sign into your account and click on My Account in the top left-hand corner of the screen and choose the Customer Info option, you can edit your information easily.

I've forgotten my account password.

No problem. In the login page, choose the Forgotten Password option. Fill out the details and you’ll get an email through to help you reset it. If the email doesn’t hit your inbox, remember to check your junk folder.

I can’t receive your emails.

First, check your email address, to ensure that you have left the right one.

Then go to your junk mail fold, search for our email, and set it as no spam/no junk email. To ensure that our messages arrive again (and don't go to your junk or bulk email folders), please add our email address to your address book.


What payment methods do you accept?

We accept payment by PayPal & Credit/Debit Cards, iDEAL, Bancontact, SOFORT and Giropay.

How to pay my order with Credit/Debit Card?

We accept credit/debit card payments, you can find more instructions here or make payment by credit/debit card directly here.


I don't have an account, can I still order?

When placing your order, you can choose "Checkout as Guest" without having to create an account on our website.

Why has my order been cancelled?

If we email to let you know we’ve had to cancel all or part of your order, it’s because items have sold out and we’re unable to get them to you. We won’t charge you for these pieces, of course!

Shipping & Delivery

How long is the total delivery time?

Total Delivery Time = Processing Time + Shipping Time. Processing time is for us to prepare your order, for custom made items it make take up to 2-3 weeks to complete the production and processing. Shipping time will vary for Ground Shipping and Express Shipping.

What countries or regions do you ship to?

We can ship to all worldwide countries and regions.

What carriers do you use?

We use carriers including but not restricted to: e-Packet, DHL eCommerce Packet, DHL and FedEx express shipping.

Why your order may arrive in two or more packages?

Occasionally, we need to send your order in two or more shipments due to the shipment limitation. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.


Why am I being charged tax?

Product price does not include tax. It's either state sales tax or import sales tax for international order, such as: Australian GST on low value imported goods & EU Tax Reform Starting July 1st, 2021.


How do I return or exchange my purchase if I find it not satisfactory?

Please read our Return Policy carefully to find out exactly how to return your order to us and to ensure you can proceed with your return request as quick as possible.

How do I get a refund?

To get a refund, please go to My Return Requests. Just follow the instructions to send the item you'd like to return back to us. Once your return has been received and accepted, you'll see a refund to your original form of payment in about 7 business days.

Is there a valid refund application period?

Yes, you are required to apply for the return within 30 days after payment and you will have a further 5 days to return them. For your easier shopping experience, we will deal with your Return Request on system. If you want to apply for the refund, just sign into your account and you can see the button Return under My Orders, the Return button will be activated after 7 business days since payment.

Still Need Help?

Still need help?

Still need help? Contact us!

Welcome to
Our customer service representaives will respond soon.
Please choose the contact methods below: